Utility Phone Numbers:

Electrical Service: Paullina Municipal Utilities (712) 949-3428
Natural Gas Service: Aquila (800) 303-0752
Water Supplier: Paullina Municipal Utilities (712) 949-3428
Sewer Supplier: Paullina Municipal Utilities (712) 949-3428
Trash Removal: Paullina Municipal Utilities (712) 949-3428
Telephone/Internet Service: Iowa Telecom (877) 901-4692
Telephone/Internet/Cable TV Supplier: The Community Agency

(TCA) (877) 537-5593

• Electric Utility
  The City of Paullina has its own municipally-owned electric system. The City buys electricity from Western Area Power Administration and from Missouri River Energy Services which is sold to our customers at very competitive rates. The top residential rate is .055 per kilowatt. The city's linemen are in charge of maintenance of the system and are on call 24 hours a day. The City has two diesel generators that can be used to provide electricity in an emergency situation. Click here for Electric Rates

• Water Utility
  Paullina's water supply comes from two wells located about three miles from town. The city has 210,000 gallons of ground storage in two concrete reservoirs and a 250,000 gallon elevated water tower that was built in 1985. Since 1980 the city has installed approximately 20,000 feet of new water main in an effort to loop dead-end water mains and increase water flow for fire protection. The water is low in nitrates and requires very little treatment. The City owns and maintains the distribution system including the pipe and curb stop that is located on the property line. Click here for water rates

• Sewer Utility
  Paullina's sewer system consists of a collection system, two sewer lift stations and a five-cell lagoon system consisting of two large holding cells and three smaller aerated cells. It is the responsibility of the property owner for the service line from their building to the main sewer line in the middle of the street. The City of Paullina has replaced over 20 blocks of sewer main since 1985. Click here for sewer rates

• Garbage Collection
  Solid waste is collected every Monday for residential customers. Standard collection fee is for two thirty-two gallon containers. The hauler assesses an additional fee of $1.00 per additional thirty-two gallon container. The residential customer is provided with curbside collection of recyclable materials on the 1st and 3rd Wednesday of the month. Recyclable material consists of tin cans, glass, plastics, cardboard, paper products and aluminum.
  
  Commercial solid waste collection is on Monday and Thursday of each week. Collection of commercial recycle materials is on the first and third Wednesday of each month with collection being every Wednesday for customers who generate large volumes of recycled material. Click here for garbage rates

• Telecommunications Utility
  The City of Paullina has invested in a joint venture with the cities of Primghar, Hartley and Sanborn to install a complete telecommunication utility that is municipally owned. The name of the utility is THE COMMUNITY AGENCY (TCA) and the main office is in Sanborn. The manager of TCA is Denny Weber.

The address and phone number for The Community Agency are:
The Community Agency
P.O. Box 489
Sanborn, IA. 51248

Phone number: (877) 537-5593 or 712-930-5593
Fax number: (712) 930-5595

If you would like more information or have problems with service you may call The Community Agency or contact Paullina City Hall at (712) 949-3428. The Community Agency and the City of Paullina have personnel on call 24 hours a day.

Basic cable service includes over 60 channels plus 4 pay-per-view channels. The expanded cable has 5 movie channels available. The Internet and telephone are in operation and allows the consumer the choice of high-speed cable modem service or dial-up service. The telephone allows the consumer the choice of the existing phone service or a new consumer-owned service. The City of Paullina is excited with this new utility and pleased to be able to provide our citizens with an excellent product for a fair price. For more information click here for the TCA website

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